Terms of Service

These terms form the agreement between MAPLE AI (ABN 60 486 796 983) and the organisation that accesses or uses the Maple platform. By using the service, you agree to these terms on behalf of your organisation.

1. Definitions

• Maple, we, us: MAPLE AI (ABN 60 486 796 983).
• Customer, you: the organisation that subscribes to or uses the service.
• Service: the Maple platform, including the dashboard, AI agents, telephony and messaging features, and any related APIs.
• Customer Data: information you or your users submit to the service, or that flows through the service on your behalf (including communications content).

2. Access and accounts

We grant you a non-exclusive, non-transferable right to use the service during the term, subject to these terms. You are responsible for the acts of your users, for keeping credentials secure, and for ensuring your users comply with these terms.

3. Acceptable use

You agree not to:

• Use the service for any unlawful, harassing, deceptive, or abusive purpose.
• Attempt to reverse-engineer, scrape, or interfere with the service, or use it to build a competing product.
• Upload content you do not have the right to share, or content that violates a third party's rights.
• Use the service to send unsolicited marketing, spam, or communications that breach the Spam Act 2003 (Cth) or the Do Not Call Register Act 2006 (Cth).
• Use the service to make decisions about individuals that require human review (for example, refusing housing or services) without that human review.

4. AI output

Maple uses AI to generate transcripts, summaries, and draft responses. AI output can be incorrect, incomplete, or out of date. You are responsible for reviewing and approving AI-generated content before it is relied upon for consequential decisions, and for ensuring the service is used in line with your professional, regulatory, and contractual obligations.

5. Customer Data

As between you and us, you own Customer Data. You grant us a limited licence to host, transmit, and process Customer Data as needed to provide and improve the service, to prevent abuse, and to comply with law. We will only use Customer Data as set out in these terms, our Privacy Policy, and our Data Processing Addendum.

You represent that you have the necessary rights and consents to submit Customer Data to the service, including where that data concerns tenants, landlords, or other third parties.

6. Subprocessors

We use trusted vendors to deliver the service, including Twilio (telephony), Amazon Web Services (hosting), Anthropic and OpenAI (AI models), and Postmark (email). The current list is available in our Privacy Policy.

7. Fees

Fees, if any, are set out in your order form or pilot agreement. During any beta or pilot period explicitly designated as such, the service may be provided at no charge. We may change pricing for future terms with prior notice.

8. Confidentiality

Each party will protect the other's confidential information with at least the same care it uses for its own, and will only use it to perform its obligations or exercise its rights under these terms. This obligation does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

9. Intellectual property

We retain all rights in the service, including its software, models, and documentation. You retain all rights in Customer Data. Any feedback you voluntarily give us may be used without restriction.

10. Warranties and disclaimer

Each party warrants that it has the authority to enter into these terms. To the maximum extent permitted by law, the service is provided “as is”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Nothing in these terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law that cannot be lawfully excluded.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data. Each party's total liability under these terms is limited to the fees paid or payable by you in the twelve months preceding the event giving rise to the claim, or AUD 1,000 if no fees have been paid.

12. Indemnity

You will indemnify us against third-party claims arising from your breach of these terms, your Customer Data, or your use of the service in a way that is unlawful or that harms third parties. We will indemnify you against third-party claims that the service, as provided by us and used in accordance with these terms, infringes a third party's intellectual property rights.

13. Term and termination

These terms apply while you use the service. Either party may terminate for convenience with 30 days' written notice, or immediately for material breach that is not cured within 15 days of written notice. On termination we will, on request, make Customer Data available for export for a limited period, after which we will delete it in line with our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. For material changes we will give notice by email or an in-product notification. Continued use of the service after the effective date of a change means you accept the updated terms.

15. Governing law

These terms are governed by the laws of New South Wales, Australia. Each party submits to the exclusive jurisdiction of the courts of New South Wales.

16. Contact

Questions about these terms? Email sunny@maplemanage.com.